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Terms & Conditions of Use

Welcome to our online store! Ltd and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.


Privacy Policy

Please review our privacy policy, which also governs your visit to our website, to understand our practices.


Return & Refund Policy

Please review our return & refund policy, which also governs your visit to our website, to understand our practices.


Delivery / Shipping Policy

Please review our return & refund policy, which also governs your visit to our website, to understand our practices.

Electronic Communications

When you visit or send e-mails to us, you are communicating to us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of ltd or its content suppliers and protected by international copy right laws. The compilation of all content on this site is the exclusive property of ltd, with copyright authorship for this collection by ltd, and protected by international copyright laws.

Licence & Site Access ltd grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ltd. This licence does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents.


Validity: We aim to hold our quotations for as long as possible however due to the unpredictable nature of steel costs we can only guarantee our prices for a maximum of 30 days. Mezzanine Design : Our Mezzanine floors are designed in accordance with the recommendations of BS5950 and the Bre Digest 437 which reflects the industry and are recognized standards approved by the local authorities and independent inspectors.


Unless specified otherwise our designs require the full height cross bracing or strut bracing for stability, in most cases this can be positioned to suit a ground floor layout however in some cases these positions are fixed.


Our quotation is based on the assumption that the specified baseplates produce an acceptable soil bearing pressure to the underside of the concrete slab. We will however require the supporting slab during the design process, if this is not available. We can complete a core sample investigation at an additional cost.


Our design makes no allowance for dynamic or high point loads, it is the client’s responsibility to advise us of any machinery or high points loads (typically from shelving / racking) which may be imposed on the structure.


Galvanised finishing: If we supply materials with a galvanised finish we cannot be held responsible for any distortion of the plate material during the hot dipping process, if you have a particular concern regarding this then please do not hesitate to raise with us.


Building Regulations: Unless specified otherwise we have made no allowance for a building regulation application and assume that an application will be submitted by others. Please note the structure may require associated services to satisfy the regulations. Although all our mezzanines are designed in accordance to our interpretation of the current legislation, it is not always possible to guarantee any design until a formal application is presented.


Site survey: In most cases our quotation includes for, and is subject to a full site survey following receipt of a formal order. We expect the area to be cleared prior to a survey to allow for accurate ‘manufacturing’ measurements. If the site is not cleared to allow the relevant survey it may be necessary for us to re-attend site to check a preliminary drawing. Sometimes this can attract an additional survey fee.


In the case of mezzanine floors being manufactured from supplied surveys, plans, drawings we cannot be held responsible for any alterations / additional materials required due to discrepancies from supplied information. Any associated costs will be chargeable.


Baseplate designs: The thickness & design of our baseplates will be in accordance with “Eurocode 3 – Design of steel structures” and “BS5950-1 Structural use of steelwork in building”.


Ground slab design: We have assumed the ground slab is of sufficient strength to take the loads imposed by the column baseplates using the codes stated above.


Should we be required, for whatever reason, to design the column baseplates to “Technical report No:34 (fourth edition) Concrete Industrial Ground Floor, please be aware that the baseplate thickness can sometimes increase greatly & additional costs will be incurred.


We will need to be advised of this design requirement prior to carrying our initial design process & will not accept any responsibility for any additional costs being incurred if we were not made aware of this ground slab design requirement prior to our initial design.


Drawing approval: Following a site survey, we will produce general arrangement drawing for your approval and upon receipt will provided structural calculations which will be required for the building regulations application. It is imperative that these drawings are checked thoroughly as once approved, any alterations could delay the proposed delivery date and incur additional charges.


Lead time: Our standard lead time is 4 weeks (20 working days) from receipt of approved drawings until delivery / commencement on site, however this is subject to workloads at the time of approval.


Site access & conditions: Our quotation is based on the assumption that the site will be clear and level and a suitable forklift truck will be available to offload and transport materials from our delivery vehicles to the installation area. If this is not the case we can supply one as necessary for an extra cost.


We assume that a 230/240v power supply will be freely available and that the site has adequate lighting in the installation area.


Installation teams: Our quotation is based on our installation teams working a full 10 hour day on site and during normal working hours. We assume that welfare facilities will be freely available (including first aid) for the duration of the installation.


Temporary edge protection: If we are not instructed to provide permanent edge protection to any exposed edge, a temporary edge protection will be required to protect other trade etc involved in the project. Unless specified in our quotation we assume that this temporary edge protection will be provided by others.


Waste materials: We have made no allowance for any skip hire and all waste materials / debris will be left neatly stacked ready for disposal by others.


Payment terms: Unless agreed otherwise, our payment terms are 25% on order, 50% on delivery of materials with the remaining balance due on completion of installation.