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Delivery / Shipping Policy

0. All items are collection only unless otherwise stated, some items are delivery only straight from our suppliers.

1.           The Customer shall collect the Goods from the Supplier’s premises or, where specified in the Order, the Supplier shall deliver the Goods or shall procure the delivery of the Goods by a third party as the case may be,  the location set out in the Order or such other location as the parties may agree. Where goods are to be delivered, the Customer shall provide the Supplier or such third party with access to the Delivery Location in order that the delivery of the Goods may be carried out.  The Customer must notify the Supplier promptly of any days or part days when such access to the Delivery Location will be unavailable.

1.1           Where Goods are delivered, delivery of the Goods shall be completed on the Goods' arrival unloaded at the Delivery Location.  The Customer shall be responsible for all unloading of the Goods from the delivery vehicle at the Delivery Location and the Customer shall indemnify the Supplier against all liability arising from or related to such unloading.

1.2           Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or unavailability of access to the Delivery Location or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

1.3           If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the unavailability of access to the Delivery Location or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

1.4           If seven (7) Business Days after the day on which the Goods should have been collected or the Supplier first attempted to effect delivery the Customer has not accepted delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.

1.5           Any discrepancy between the quantity of Goods ordered and the quantity of Goods delivered must be notified in writing to the Supplier within three (3) Business Days of delivery.

1.6           The Supplier may deliver or procure delivery of the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

1.7           Immediately on delivery the Customer shall:

1.7.1        inspect all Goods; and

1.7.2        inform the Supplier of any shortage or any defect apparent on normal visual inspection.  The Customer shall check, complete and send to the Supplier immediately following delivery the Delivery Documents to confirm that all Goods are delivered and defect free or otherwise.

1.8         Completion of the Delivery Documents by the Customer or by the Customer’s representatives confirms the Customer’s agreement that the Customer has been given a reasonable opportunity to inspect the Goods and that the Goods have been inspected.